Credit top-ups and overage
When your monthly allowance isn't enough, the four top-up packs let you keep going without changing plans. Pricing and how to choose.
Updated 27 Jul 2026
Clment is billed on credit consumption. Your plan includes a monthly allowance; if you exceed it, you have two choices:
- Upgrade the plan — gets you a higher monthly allowance from next billing cycle.
- Buy a credit pack — immediate one-time credits to bridge a busy month.
This page is about the second one.
The four packs
| Pack | Credits | Roughly equivalent to | Effective per-credit |
|---|---|---|---|
| Top-up | 1,000 | A handful of extra reviews to finish a busy week | Highest |
| Refill | 5,000 | A heavy month for a small legal team | – |
| Bulk | 25,000 | A migration or back-catalogue review project | – |
| Mega | 75,000 | An end-of-year spike or large rollout | Lowest |
Larger packs have a lower effective per-credit rate. Exact pricing is on the pricing page and depends on your billing currency.
How they’re used
Top-up credits are consumed only after your monthly allowance is exhausted. So buying a pack doesn’t waste your included credits — it’s strictly additional.
Top-up credits stay in your balance for 12 months from purchase. Monthly allowance credits don’t roll over — each billing period starts fresh at your plan’s allowance.
The two pools are tracked separately under Settings → Subscription & Billing → Usage. You can see exactly how much of each is left, plus the expiry date of any top-up credits in your balance.
Which pack to buy
A rough heuristic:
- A few extra reviews to finish the month → Top-up (1,000 credits).
- A consistently heavy month → Refill (5,000 credits). Likely some left over for next month’s overage.
- A migration or back-catalogue project → Bulk (25,000 credits).
- End-of-year crunch, large rollout, or post-funding due-diligence prep → Mega (75,000 credits). Highest effective discount.
When in doubt, buy small and repeat — packs are valid for 12 months, so there’s no rush to buy more than you need.
How to buy
The Credit Packs card on Settings → Subscription & Billing. Pick a pack, hit Buy Pack, pay via card. Credits hit your balance immediately (usually within seconds).
Receipts are emailed and also available in the Invoices card on the same page.
What happens when you run out completely
If your monthly allowance + any top-up balance hits zero AND you try to do a credit-metered action:
- Free actions still work — viewing, downloading, search, manual classification.
- Credit-metered actions (new reviews, new redlines, portfolio Q&A) return an error explaining the operation is out of credits and that you can upgrade your plan or buy a credit pack.
- You can still buy top-ups; once they land, action proceeds immediately.
We don’t auto-debit — running out is a hard stop, not a surprise charge.
Annual billing
Paying annually rather than monthly gets you 2 months free — you’re billed for 10 months and get the full 12. Same offer in every currency.
Switch to annual billing under Settings → Subscription & Billing → Plan → Switch to annual. The next renewal is billed as one annual charge.
Refunds
Top-up packs aren’t refundable once activated (they’re effectively pre-paid services that go into your balance immediately). If you bought a pack in error, raise a support request (Help & support in the app) within 24 hours — we’ll reverse it case-by-case.