Invoices and tax
Where to find your invoices, how billing addresses and tax (GST/VAT) are handled, and how to set up purchase-order billing.
Updated 19 Aug 2026
The day-to-day billing side: where invoices live, how tax works depending on where you’re based, and the options for non-card payment.
Where your invoices live
The Invoices card on Settings → Subscription & Billing lists every invoice for your organisation:
- Subscription renewals (Pro monthly / annual).
- Credit top-up purchases.
- Plan changes — a mid-period upgrade invoice is itemised into the new plan’s prorated price and a credit for the unused days on your previous plan, so you can see exactly how the difference was calculated (tax applies to the net amount).
- Tax adjustments.
Each row links to a downloadable PDF invoice with line items, your billing address, our address, and any tax breakdown. Invoices are also emailed to the billing email on file (Settings → Organization → Billing Contact).
Updating your billing address
Settings → Organization → Billing Contact → Billing Address. The fields you fill in here appear on every future invoice. Common reasons to update:
- Your company moved.
- You’re transitioning to a different legal entity for billing.
- You’re setting up tax (GST/VAT) — your billing country drives tax handling.
The address change takes effect on the next billing event; existing invoices aren’t retroactively updated.
Tax handling
New Zealand (GST)
Customers with a billing address in New Zealand pay 15% GST on top of the listed price.
If you’re a GST-registered business, enter your GST Number in the Billing Contact card on Settings → Organization — the field appears once your billing country is set, labelled for that country’s tax ID. (If you’re subscribing for the first time, Clment also asks for it in the checkout dialog.) Once verified, invoices will:
- Show GST as a line item.
- Be marked as a Tax Invoice with our GST number and yours.
- Be claimable as input tax on your GST return.
Everywhere else
No tax is added by Clment; pricing on the pricing page is the final amount. If your jurisdiction requires you to self-assess GST/VAT/sales tax, that’s your accounting team’s call — invoices include all the line-item detail needed to do so.
Billing email
By default, invoices are sent to the org’s primary Admin. To send invoices to a separate billing inbox (e.g. [email protected]):
Settings → Organization → Billing Contact → Billing Email → enter the address. It’s a single address, so use a distribution list or shared inbox if several people need the invoices.
The billing email doesn’t have to be a Clment user — it just receives the invoice PDFs.
Currencies
Available billing currencies: USD, EUR, GBP, AUD, NZD. There’s no separate currency setting: it follows your billing country, which you set in the Billing Contact card on Settings → Organization. Change the country and prices re-quote in the matching currency from the next billing event — outstanding invoices aren’t restated.
Top-up pack prices are quoted in each currency separately on the pricing page; they’re not just FX conversions, so check the actual prices in your currency.
Failed payments
If a card charge fails (card expired, insufficient funds, etc.):
- We retry over 3 days, then notify the org Admin by email.
- The org enters a 30-day grace period during which everything works normally but the dashboard shows a banner asking for payment.
- After 30 days, credit-metered actions are blocked until payment is sorted. Read access remains.
- After 60 days, the org is suspended (still recoverable; contact support).
Update the card on file under Settings → Subscription & Billing → Payment method.
Refunds
- Subscription charges (monthly/annual): not refundable. Cancelling stops the next renewal — you keep access to the end of the period you’ve already paid for, but the paid period itself isn’t refunded. The exception: if Clment terminates your subscription before the end of a period you’ve already paid for, you receive a pro-rated refund for the unused portion.
- Top-up packs: not refundable once activated. Contact us within 24 hours for accidental purchases.